At LYRIC, the doctors in our network are put through a strict training, credential verification and review process.

Network physicians are:

• Licensed in their respective states
• Covered by malpractice insurance for our network consultations
• All located in the United States

Physicians must meet rigorous background standards and undergo a multi-stage interview process. They are assessed on the basis of medical treatment proficiency, strengths in personal communication, and their ability to confidently treat patients on the telemedicine platform in the patient’s chosen language.

As a member there is no cost for any typical medical consultation. They are included as part of your monthly membership.  For those families in the “Primary Care” program there is a $25 consultation fee (much like an insurance co-pay) only when visiting with your chosen Primary Care doctor.

Yes. If the doctor’s recommended treatment includes a prescription, one will be sent to your pharmacy of choice.  Non-therapeutic drugs (such as Propecia and Viagra) are only available for prescription by our network physicians in the “Primary Care” membership. (Federal law prohibits the scripting of controlled substances by a telehealth provider.)

Physicians providing consultations for LYRIC members may offer online prescriptions* for a wide range of products that deliver direct medicinal value. These include, but are not limited to, drug classes such as antibiotics and antihistamines. Convenience prescriptions for maintenance medicines may also be obtained in cases where a member is in transition to a new insurance plan or doctor and at any time in the core plan. There is no guarantee that an online prescription will be issued on any consultation and online prescriptions will only be issued if the physician is able to gather the appropriate information to accurately diagnose and treat a given condition. Physicians in the Primary Care plan will be able to prescribe maintenance medications. 

It is important to note that LYRIC.com is not a drug fulfillment warehouse. In the event a physician does prescribe medication, he/she will usually limit the supply to no more than thirty days in the core plan. Lyric “Primary Care” patients with chronic illnesses will be able to get maintenance prescriptions with their chosen Virtual Primary Care physician.

LYRIC network physicians do not issue online prescriptions for substances regulated by the DEA, that may be harmful (potential for abuse or addiction).

For a current list of DEA controlled substances, click here.

It is important that expired, damaged, and unusable medications are disposed of properly. Please follow the instructions detailed on the FDA website regarding proper methods of disposing unused medicines.

*Online prescriptions will only be issued when indicated and approved by a physician, and as permitted by law in your state.

The Lyric “Urgent Care” program your monthly fee covers up to four people living in your household, regardless of relationship or citizenship. If you have more than four people living in your household, there is a small additional monthly fee of $2.50 per person.  In Lyric “Primary Care”, your membership will cover up to 7 individuals in the household.

LYRIC is designed for non-emergency medical issues only. In the case of an emergency medical issue, our members should call 911 immediately. Additionally, LYRIC “Urgent Care” is designed to save our members time and money for acute medical issues and is not meant to be a replacement for your primary care physician.  Lyric “Primary Care” will be able to address your non-emergency health issues.

Two consultations, total, per month are included in the monthly membership fee. Lyric “Primary Care” members have unlimited access.

All of your personal, medical and payment information is totally secure and completely confidential on platforms that exceed the federally mandated minimum privacy/security standards.  Only the LYRIC network of doctors and you will have access to your personal health information. The portal is HIPAA- compliant and no personal information will be shared with any unaffiliated third parties.

Yes. Across the country the average satisfaction scores hover around 96%!

Over 90% of the consultations require no further follow-up! There are occasions where you will want to call LYRIC to be certain that it is prudent to go to the time and expense of making a physical appointment with a doctor.  LYRIC is for non-emergency use only.  If you are experiencing a medical emergency dial 911 immediately.

No. LYRIC is NOT insurance and, as such, is not designed to replace healthcare insurance.

• If you cannot reach your primary care physician
• If you need a short-term prescription refill
• If you have young children and are unable to see a doctor
• If it’s after your doctor’s normal business hours
• When you’re on vacation or traveling away from home
• If you have a specific health-related question
• If you’re not sure you need to go to an urgent care center or ER for non-emergency issues (In the case of an emergency medical issue, our members should call 911 immediately)
• If you cannot afford to take time off of work
• As a higher-quality, lower cost alternative to walk-in clinics

• You want the care of a primary care physician conveniently available to your family
• You have no insurance, poor insurance, or a high-deductible health insurance plan
• You want your family to have annual wellness visits
• You want the adults (max 2) to have free full blood panels
• You want immediate access to care as in the Lyric “Urgent Care” plan
• You want your family to have unlimited access to behavioral health providers
• You want your family to have access to a dermatologist
• You want a care advocate that will help you to the best value care
• You are looking for the most comprehensive and affordable self-pay solution anywhere!